Returns & Exchanges
ORION NEXUS LLC Return & Refund Policy
Last Updated: October 11, 2025
Thank you for shopping at ORION NEXUS LLC. We strive to ensure you love our beauty products. If you’re not satisfied, here’s how we can help.
1. Return Eligibility
You may request a return under the following conditions:
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The item is unused, unopened, and in its original packaging (e.g., seals intact).
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The return is requested within 30 days of delivery.
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The product is defective, damaged, or incorrect (e.g., wrong shade or broken compact).
Non-returnable items:
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Opened skincare or makeup products (for hygiene reasons).
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Customized or personalized items.
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Sale/clearance items (marked “final sale”).
2. Refund Process
Once your return is approved:
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Refunds are issued to the original payment method within 3–7 business days after we receive and inspect the item.
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Processing times may vary depending on your bank or card issuer.
3. Non-Refundable Situations
We cannot accept returns or issue refunds for:
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Items returned after 30 days.
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Products damaged due to customer misuse (e.g., improper storage).
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Shipping costs (unless the error was ours).
4. How to Initiate a Return
Contact our support team via:
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Email: info@orionnexusllc.me
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Phone: +1 (681) 310-9927
Please include:
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Your order number.
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Reason for return.
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Photos (if the item is damaged/defective).
We’ll provide a return address and shipping instructions. Return shipping costs are the customer’s responsibility, unless the issue resulted from our error.
Contact Details
ORION NEXUS LLC
1314 Laurenwood Way
Highlands Ranch, CO 80129, USA
+1 (681) 310-9927
info@orionnexusllc.me
We aim to resolve all requests within 2 business days. Thank you for trusting ORION NEXUS LLC for your beauty needs!
