Shipping Policy

ORION NEXUS LLC Shipping Policy

Last Updated: December 18, 2025

This Shipping Policy outlines the shipping and delivery practices for ORION NEXUS LLC (“we,” “us,” or “our”). It applies to all purchases made from our website.

1. Order Processing Time

Orders are processed on business days (Monday through Friday, excluding U.S. federal holidays).

• Orders placed and paid for before 2:00 PM Mountain Time (MT) on a business day will typically be processed and shipped the same day.

• Orders placed after 2:00 PM MT, on weekends, or on holidays will be processed within 24 hours of the next business day.

• Please note that processing time is separate from shipping transit time.

2. Shipping Destinations & Carriers

We currently ship to the contiguous United States. For orders outside this area, please contact us for feasibility and cost.

We partner with reputable carriers such as USPS, UPS, and FedEx. The carrier and available shipping methods are selected based on service reliability, cost-effectiveness, and your location.

3. Shipping Costs & Transit Times

Shipping costs are calculated based on your order’s weight, dimensions, and destination. The final shipping cost will be displayed at checkout before you complete your purchase.

We may offer promotional free shipping on orders that meet specific criteria, which will be clearly stated during the promotion.

Estimated transit times vary by shipping method and destination. The following are estimates provided by carriers and are not guaranteed by ORION NEXUS LLC:

• Standard Shipping: 5-8 business days

• Expedited Shipping: 2-4 business days

Delays due to carrier issues, weather, customs, or other factors beyond our control are not considered a breach of contract on our part.

4. International Shipping (If Applicable)

For international customers, please be aware that:

• Your order may be subject to import duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer.

• We declare the full value of the goods on customs forms. We are not responsible for delays in customs clearance.

5. Order Tracking & Shipment Confirmation

Once your order is shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package online.

6. Risk of Loss & Title

All items purchased from our site are delivered pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier.

7. Returns, Exchanges, and Shipping Responsibilities

Please refer to our separate Return & Refund Policy for detailed instructions. Regarding shipping responsibilities for returns/exchanges:

• Company Error (e.g., defective or incorrect item): We will bear the cost of return shipping and the shipment of the replacement item.

• Customer-Initiated Return/Exchange (e.g., change of mind): The customer is responsible for the return shipping costs. The original shipping fee is non-refundable.

8. Contact Information

If you have any questions about this Shipping Policy or your order, please contact our customer service team:

• Email: info@orionnexusllc.me

• Phone: +1 (681) 310-9927

• Address: ORION NEXUS LLC, 1314 Laurenwood Way, Highlands Ranch, CO 80129, USA.

We reserve the right to modify this Shipping Policy at any time. Any updates will be posted on this page with a revised “Last Updated” date.